It is important for policymakers and managers of higher education institutions knowing how well their universities are operating. This article aimed to show that data envelopment analysis (DEA) can be an excellent benchmarking instrument in higher education. First, by using several inputs and outputs at the institutional level, DEA can identify…

This article examines how knowledge transfer (KT) indicators affect analyses on efficiency in the Higher Education sector, taking into account the characteristics of the Higher Education Institutions (HEIs). After revising the concept of third mission as a field for data development and its importance in assessing university performance, we…

In this chapter, the author proposes a model for assessing institutional effectiveness. The Volkwein model for assessing institutional effectiveness consists of five parts that summarize the steps for assessing institutions, programs, faculty, and students. The first step in the model distinguishes the dual purposes of institutional effectiveness:…

Evaluative statements from alumni have legitimacy with both internal and external stakeholders. Thus, alumni studies can provide valuable evidence of institutional effectiveness and lend themselves to both locally designed and commercial survey instruments for data collection. Under ideal conditions, the results of alumni studies equip faculty and…

Most assessment arguments are about measurement. When is it better to use direct versus indirect measures of student learning? Is one standardized test of critical thinking better than another? Is applying rubrics to student work better than using standardized tests? How valid are self-reported measures of learning? Although these arguments are…

Governmental and accrediting entities are demanding increased accountability and efficiency from colleges and universities. This chapter discusses strategies for developing institutional data sets that create a "culture of evidence." (Contains 5 figures.)

The U.S. Department of Education recognizes the National Council for Accreditation of Teacher Education (NCATE) as an accrediting body for colleges and universities that prepare educators for P-12 schools (Leibbrand, 2006). To receive NCATE accreditation colleges and universities must meet each of NCATE's six standards for high quality educator…

This guide is designed to increase a school's productivity by presenting some simple yet powerful techniques for looking at the school and making decisions to address the most immediate problems. Tracking success is tracking progress and using evaluation as a tool for implementing changes from school-based management to complete restructuring.…

The use of quantitative approaches to the management of higher education and implications for legislative concerns are considered. Among the new developments and practices that illustrate the use of quantitative approaches to management are the following: basic structures for categorizing programs and activities for reporting and analysis;…