The development of a standards-based assessment policy represented a significant cultural shift in assessment practice at one university. Concurrently, the implementation of a policy framework represented a significant procedural shift in policy development and review. The assessment policy was the first policy scheduled to be reviewed through the…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

The Oregon System in Mathematics Education (OSME) was a five-year "systems experiment" to improve mathematics education on a statewide basis. The major purposes of this present study were to determine the effectiveness and impact of OSME and a "systems" approach and to address questions of future replicability. The evaluation focused on three…

Describes the course content and structure of a one-credit, elective senior seminar designed to inform a college psychology department about the effectiveness of their instruction. Assessment measures included a faculty-generated multiple choice test, a student-generated multiple choice test, student surveys, focus groups, and a student essay on…