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Direct linkSmith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
Download full textReed, Linda – 1981
The Research and Development Exchange (RDx) is a network of regional educational laboratories and university-based research and development centers working to support state and local school improvement efforts. Initiated by the National Institute of Education in 1976, the RDx is composed of eight Regional Exchanges and four central support…
Descriptors: Accountability, Educational Assessment, Educational Improvement, Educational Practices
