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Total Quality Management in Education.
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Johnson, James H. – OSSC Bulletin, 1993
Ways to apply the concepts and processes of Total Quality Management (TQM) to education are discussed in this document. Following the introduction and the preface, chapter 1 provides a historical overview and describes the four cornerstones of TQM--an understanding of systems, psychology, knowledge, and statistics. Chapter 2 describes some of the…
Descriptors: Educational Change, Educational Improvement, Educational Quality, Elementary Secondary Education