This paper reports on the development and implementation of the quality audit, a methodology designed to help school systems examine their capacity for change using the principles of total quality management as a framework for analysis. Total quality management stresses the importance of continuous improvement of organizational processes,…

This practicum is designed to assist central office personnel in evaluating the work environment for better coordination to accomplish work, plan for a change effort, and implement a participatory change initiative. The work setting involved a K-12 urban school district (193 schools) containing 431 central-office administrators and more than…