This study investigated how open and distance learning (ODL) reform was managed within the Institute of Extramural Studies (IEMS), at the National University of Lesotho (NUL). The reform was introduced during the 2017/18 academic year with first-year programmes in three departments: (a) Adult Education; (b) Business and Management Development; and…

In recent years, quality assurance (QA) in higher education has received increasing attention by academics, learners, institutions, and governments alike. Many open universities (OUs) have taken steps to re-define or re-orient their systems and practices to integrate quality. While there is a growing body of literature on QA best practices, there…