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Fisher, Shelagh; Oulton, Tony – Education for Information, 1999
Focuses on the application of the Critical Incident Technique (CIT) in three studies at the Department of Information and Communications, Manchester Metropolitan University, United Kingdom. Examines staff-development needs as a key element in change in higher education; decision-making practices in small- to medium-size libraries; and development…
Descriptors: Critical Incidents Method, Decision Making, Educational Change, Educational Technology