This case study describes and critically evaluates two contrasting models of quality management that have been used to support organizational development within De Montfort University, the United Kingdom, during periods of major internal and external change. These models are audited self-evaluation within a developed management structure, a…

The reform of schools and the modernization of workplaces are inextricably linked. Finding common ground begins with a realization that educators have a tripartite mission to teach students to be good neighbors, involved citizens, and qualified workers. Unless the reform of schools and reform of workplaces proceed at the same pace, a mismatch is…

Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they…

The total quality movement began as a result of the desire of W. Edwards Deming, an American statistician, to permit the economic system to maintain its edge in a growing global market. The 14 points Deming listed as essential to "total quality management" have recently been adapted to the field of education. The success of the total…

The nature of changes occurring in professional degree programs, resulting from environmental factors such as societal change, competition, and advancing technology, is examined. Focus is on accounting and engineering at the baccalaureate level, business and law at the graduate level. Application of Total Quality Management to curriculum…