This paper describes the process employed by the Industrial and Management Systems Engineering programme at Kuwait University to continuously improve the programme. Using a continuous improvement framework, the paper demonstrates how various qualitative and quantitative analyses methods, such as hypothesis testing and control charts, have been…

This article describes the process of replacing a modest Master's level school leader preparation program with an innovative Ed.D. program at the University of Illinois at Chicago (UIC). The new doctoral program is intensive, highly selective, intellectually rigorous, and field-based. The authors provide side-by-side comparisons of the difference…

This report examines the program improvement strategies, step-by-step, that allowed The James Irvine Foundation's Communities Organizing to Advance Learning (CORAL) initiative to achieve the levels of quality needed to boost the academic success of participating students, and makes policy and funding suggestions for improving program performance.…

A comprehensive assessment program is used to maintain the quality of educational programs at Southern Illinois University. By analyzing and evaluating assessment data, students, educators, and administrators can maintain the process of self-improvement. (JOW)

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…

An eight-year study of 49 schools purporting to practice and apply Quality Management (QM) techniques and processes uncovered some revealing differences between what respondents thought "should be" happening in these schools and what they reported was happening. The gaps uncovered could be recognized as differences between rhetoric and…