The reason for the failure of a training program was the lack of a clear definition of the trainee's needs. The following goals were formulated for a new training program: regroup, identify needs, set objectives, general alternatives, evaluate alternatives, design and develop the program, and test the program. (EC)

Focuses on potential values (for example, saving time and money and presenting high quality materials) of using packaged courses or programs for training. Examines some objections to prepackaged materials. Offers planning and decision-making suggestions for choosing suitable materials. Proposes questions for evaluating commercial programs. (CSS)