This document contains materials for a class for computer trainers and tutors about training new workers. The class centers on expectations for new workers, preassessment, and skill performance. The class is designed to help trainers do the following: understand the variables that influence how new workers become computer literate, list their…

Designed to be of value to supervisors, office managers, and executives, this book gives a broad introductory background to the functions of selection, training, and supervision of office personnel. Under recruitment and selection, it covers sources of future employees, use of the application blank, testing, checking references, and interviewing.…

Four journalism educators provide information on an experiential learning program that produces a weekly newspaper, a survey of public relations professionals praising educational advances in their field, reference materials for a course on the newspapers of the future, and editor-educator agreement on key issues in journalism education. (RL)

Analysis of the Project ALERT (Adult Literacy Enhanced & Redefined through Training) Workplace Literacy Project produced a description of the needs assessment process, steps, and instruments that can be used for needs assessment in other workplace education projects. The data for the needs assessment were collected through the following methods: a…

World Wide Web-based college courses offer opportunities for adult students to continue their education and earn a degree if they so desire. The flexibility of this technology allows students to log on and learn whenever they have the time, and the format is often more interactive than traditional classes. Teaching a Web-based class requires…

Adults who desire to increase their education need to find courses and programs that meet their needs, time schedules, and financial means. Increasingly, courses for adults will be conducted on the World Wide Web. Many colleges are conducting courses on the Web, and many adults are discovering that, after trying such a course, they actually like…

This monograph examines the issue of task analysis as used in workplace literacy programs, debating the need for it and how to perform it in a rapidly changing environment. Based on experiences of community colleges in Texas, the report analyzes ways that task analysis can be done and how to implement work force education programs more quickly.…

A general increase in the demand for workplace basic skills mirrors the general increase in societal basic skills demands. As a result, many adults are participating in second-chance basic skills education. Second-chance basic skills programs are offered by a wide variety of providers, but populations actually served by programs rarely amount to…

In November, 1995, ABC CANADA and the National Literacy Secretariat hosted a national think tank on principles of good practice in workplace and workforce education. This report contains the results of the think tank sessions, including how the discussion was conducted, a list of good practice statements, and some ideas about how to conduct a…

This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

The first of the four papers in this symposium, "The History of Human Resource Development in Taiwan from 1949 to 1999" (Christine M. Kuo, Gary N. McLean) finds that, contrary to the belief of most Taiwanese scholars that HRD (human resource development) in Taiwan is a new field, the roots of HRD in that country originated in the 1950s.…

The first of the four papers in this symposium, "Knowledge Management and Knowledge Dissemination" (Wim J. Nijhof), presents two case studies exploring the strategies companies use in sharing and disseminating knowledge and expertise among employees. "A Theory of Knowledge Management" (Richard J. Torraco), develops a conceptual…

These three papers were presented at a symposium on orchestrating work and learning in human resource development (HRD) moderated by Susan Lynham at the 1996 conference of the Academy of Human Resource Development. "Team Learning: Processes, Interventions and Assessment" (Laurel S. Jeris et al.) explores team learning processes, paying…

This manual is a guide to an interactive training program designed to address key skills necessary in today's high performance workplace. The module is intended to meet the learning needs of production workers who may have limited basic skills or literacy. This module, which addresses making suggestions, encourages and prepares workers to share…

The first of the four papers in this symposium, "Human Resource Development's Contribution to Strategic Service Quality Performance in Radisson Hotels Worldwide" (Richard A. Swanson, Julie M. Hays, Arthur V. Hill, George John, David W. Johnson, Susan Geurs), illustrates the strategic alignment and contribution of HRD (human resource…