A recent survey of retailing firms, ranging from single stores to nationwide chains, showed that the most significant human resources challenge facing these organizations is how to attract and retain qualified employees. Faced with the many changes in the retailing industry and in the composition of the work force that have taken place over the…

This document contains three papers from a symposium on characteristics orientation, needs, and expectations. "Characteristics Orientation of Emerging Professions: Implications for Research, Policy, and Practice of Continuing Professional Education" (William H. Young, Margot B. Weinstein) reports on a qualitative study that examined…