Contributions on quality assurance in education often argue that a complementary and integrated relation between internal and external evaluation of schools would be advisable. This article sets out to investigate what role internal evaluation should--or could--fulfil in relation to external evaluation. It concludes that the arguments for an…

This article explores the role of voluntary quality assessments in higher education, underscoring their main features and potentialities, and showing that basic principles and guidelines can be customised in different countries or single institutions. The article extensively presents an assessment project developed at the University of Siena, the…