The objective of the paper was to provide an overview of strategic planning and how a Strategic Plan (SP) can be developed and implemented effectively in Higher Education Institution (HEIs) in developing countries for continuous quality improvement. Related literature was reviewed and analysed using the narrative synthesis approach. It was…

Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…

African countries and other least developed countries could use knowledge to narrow the income gap between them and the developed world economies. Higher education (HE) is an important institution that these countries will need to develop and improve in order to meet this challenge. The world of HE is however changing everyday, and one of the…

The thrust for globalisation of society has taken centre stage. This means that people around the world are required to develop high level but low cost technologies and innovative competencies in order to enhance social development. In the field of higher education, university managers need to join the technological revolution by adopting low cost…

There is an increasing marketization of commodity services and, the authors argue, higher education is suffering heavily from this trend. Higher education institutions (HEIs) are currently subject to quality assurance and other externally imposed procedures that have been successfully applied in the private sector. This article analyses the…

The number of colleges and universities in most developing countries has increased drastically over the past decades. The quality variation of these institutions is an alarming concern. Quality assurance programs are proposed and implemented. This paper evaluates the effects of quality assurance on the demand for college education, study abroad,…

Purpose: Higher education is increasingly being scrutinised and discourse centred on its usefulness to stakeholders. In 1992, the University for Development Studies (UDS) was established in Northern Ghana with a mission to engage with local communities to develop the area. This paper aims to understand the quality perspective of the university…

In order to develop capacity to link knowledge to economic growth in developing countries, there is an urgent need to make quality the major element of higher education systems. In Iran, a developing country, such a need was felt a decade ago in the academic community. Based on research projects conducted, a model that combines collegial…

Over the past few years, marketisation-focused public policies have significantly transformed higher education systems worldwide. In developing countries that do not have public universities, there has been a reduction of public financing and the expansion of private institutions. In Brazil, one of the main developing countries in the world…

Institutional research (IR) in Latin America is experiencing dramatic growth due, in no small measure, to the need for quality assurance in educational institutions developing trained workforces for emerging economies. Quality can be assured only where it can be measured, and that is at the core of institutional research in countries to the south…

Quality assurance in higher education is a mess: the "problem" of quality is embedded in complex sets of interacting issues that are of concern to many and varied stakeholders. Developing higher education systems that have responded to issues of quality through a "best practice" model of external quality assurance has produced…

Describes some obstacles to the acceptance of concepts and practices related to quality in developing countries. Explores possible paradigm faults as reasons for the negative reactions often found, and concludes that culture alone is not the reason quality concepts are not more readily transplanted. Discusses the desirability of short-, middle-,…

The direction quality assurance and its ancillary practices is taking in the transformation process in South Africa is discussed in this article. The article argues that it is incorrect to suggest that the higher education system has been captured by managerialism. While efficiency is an important driver of the system, the imperatives of redress…

Quality in primary education is currently high on the education agenda in developing countries. What is quality? How can we effectively measure it? How can we achieve it? How can we improve it? The author considers two suggestions to be critical to answering these above questions and engages with them in this article: (1) place what is happening…

Discusses the relationship between funding, management, and quality assurance in engineering education in developing countries. Presents a few case studies on problems of accreditation and quality assessment in larger developing countries such as India and the Philippines, and also in very small developing countries such as Papua New Guinea, Fiji,…