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Direct linkNaaj, Mahmoud Abou; Nachouki, Mirna; Ankit, Ahmed – Journal of Information Technology Education: Research, 2012
Blended learning combines multiple delivery media that are designed to complement each other and promote learning and application-learned behavior (Smith & Dillon, 1999). This article reports on a study conducted in the College of Information Technology to evaluate levels of student' satisfaction with blended learning. The particular blend of…
Descriptors: Blended Learning, Participant Satisfaction, Student Attitudes, Information Technology
Smith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
