Purpose: Universities worldwide struggle to retain students, so it is important to identify the factors that may improve retention levels. The research investigates key factors that have an impact upon student satisfaction and students' staying and supportive intentions. Of particular interest is the extent to which organizational identification…

Research Findings: This study aimed to explore parental satisfaction with Puhui early childhood education (ECE) service in China using evidence from a national validation study. The Parent Satisfaction with the Puhui Early Childhood Education Service Scale (PES) was developed and validated with 4,134 Chinese parents, who were sampled using a…

Background/Context: Many states, school districts, and third-party platforms report measures of school performance. Such school ratings are widely consulted by parents and educators alike. The ratings appear to affect families' choices of where to live and where to enroll students (Bergman and Hill, 2018; Hasan and Kumar, 2019), as well as…

Despite some theoretical and technical criticism, scholars largely acknowledge the influence of universities' ranking positions on the preferences of fund providers, academics and students, nationally and internationally. Considering their noticeable contribution to university rankings, prominent indicators can guide university leaders to develop…

Purpose: The purpose of this paper is to evaluate the variables that drive the rating within the Australian Business Deans Council (ABDC) list. The list is used in so many different ways throughout academic research that a better understanding of its component parts is essential. Design/methodology/approach: The 2016 list was used as a base and…

Universities are increasingly engaging with non-academic professionals in facilitating performance outcomes, reaffirming themselves as purposive organisations, i.e. institutions with the ability to organise strategically in the pursuit of goals and standards. However, there is little empirical evidence for the impact of professional staff on…

Purpose: The purpose of this study is to explain critical factors affecting student satisfaction levels in selected state universities in Sri Lanka. Design/methodology/approach: The study has applied an quantitative survey design guided by six hypotheses. A conceptual framework has been developed to address the research questions on the basis of a…

This paper analyses the factors of combining study and work and the factors explaining intensity of work during study in Russia, based on cross-sectional survey data. The issue of how Russian students combine work and study is analysed through the set of financial, academic, social and demographic predictors, quality of university and quality of…

The rise of global university rankings has garnered much attention in recent years. Various ranking systems exist, but all are conceptually similar in that universities are evaluated and ranked on the basis of comparable indicators, with a focus on research performance. Although these rankings are widely criticised as over-simplistic and…

The study examines two different models of measuring, assessing and ranking quality in higher education. Do different systems of quality assessment lead to equivalent conclusions about the quality of education? This comparative study is based on the rankings of 24 Swedish higher education institutions. Two ranking actors have independently…

The purpose of this paper is to discuss student satisfaction with Portuguese higher education institutions, and to analyse how this varies for different types of students. A survey instrument was used to collect data on students' perceptions and expectations regarding different aspects of service provision. Based on the gap model of satisfaction,…

Romanian scholars, and others, have decried the quality and quantity of scholarly productivity from Romania. However, Romanian scholars face challenges of both tradition and resources as they try to westernize their higher education system. We analyzed data from two sources to compare Romanian scholarly productivity to that of other countries from…

Student ratings of teaching effectiveness are widely used to make judgments of faculty teaching performance. Research, however, has found that such ratings may not be accurate indicators of teaching performance because they are contaminated by course easiness. Using student ratings of 9855 professors employed at 79 different colleges and…

The Chronicle of Higher Education recently reported on a conference of scholars and senior administrators at Harvard discussing "The Future of Religious Colleges" (McMurtrie, 2000). The irony of the meeting's venue is readily apparent. Having been founded by Puritan Christians in 1636 and soon given the motto, Christo et Ecclesiae, the beginning…

A study investigated the validity of eight indicators (acceptance rate, mean entrance test score, matriculants' class standing, faculty/student ratio, faculty background, instructional budget, retention, graduation rate) for assessing quality in higher education institutions. Indicators were more predictive of retention, graduation, and reputation…