This article presents findings from a longitudinal case study of academic audit as enacted at a typical New Zealand university between 1994 and 2019. Academic audit is a higher education quality assurance methodology applied to New Zealand universities. The longitudinal study yielded findings that could not have been detected in a single,…

This chapter introduces four mechanisms of change to explain how school inspections may lead to improvement of school quality and higher student outcomes, schools accepting and using inspection feedback, the setting of expectations around inspections standards and methods, voice, choice and exit of stakeholders to motivate school improvement, and…

Performance measurement in the public sector is largely based on objective metrics, which may be subject to gaming behaviour. This paper investigates a novel subjective performance evaluation system where independent inspectors visit schools at very short notice, publicly disclose their findings and sanction schools rated fail. First, I…

Teacher training programs are increasingly being held under the microscope. Perhaps the most notable of recent calls to reform was the 2009 declaration by U.S. Education Secretary Arne Duncan that "by almost any standard, many if not most of the nation's 1,450 schools, colleges, and departments of education are doing a mediocre job of…

A critical step in the professionalization of the field of leadership education (Komives, 2011) and the evolution of leadership as a field of study (International Leadership Association [ILA], 2009) is the development of best practices, standards of practice, and guidelines for assessment of quality in program delivery and accomplishment of…

External quality audits are now being used in universities across the world to improve quality assurance, accountability for quality education and transparency of public funding of higher education. Some countries such as Australia, New Zealand, United Kingdom, Sweden and Denmark have had external quality audits for more than a decade but there…

This article seeks to establish what impact external quality assessment had on universities in Estonia between 1997 and 2009. It is based on a study of the analysis of experts' reports of curricula accreditation and interviews with university and programme managers, undertaken between 2007 and 2009. The study included an analysis of 12 curricula…

The purpose of this article is to identify key ways in which program review provides information and documentation demonstrating that a community college is effective. This is accomplished through both the program review process (the means by which reviews are conducted) and the product (program review reports and supporting evidence). The various…

Over the past several years the academic community has become abundantly aware of the requirements of university-wide and specialized accreditation. This paper describes the background to accreditation models initiated in several regions of the world, such as the specialized business accreditations of the European Quality Improvement System…

After more than two decades of external quality assurance, there is an increasing interest in questions concerning the impact and effects of this activity. Following an external evaluation of NOKUT--the Norwegian quality assurance agency, this article studies the impact of external quality assurance in detail by analysing quantitative and…

Graduate education in hospitality is a growing field with a number of different approaches and philosophies which inform the decisions and directions put forth by program administrators. A case study explains the methods and justifications used by one institution to conduct a self assessment to assure high quality graduate hospitality education.…

Federal officials plan to overhaul the reporting requirements for higher education-based teacher preparation in favor of leaner, outcome-based indicators of program quality, according to plans outlined in the president's fiscal 2012 budget request. To bolster the overhaul, the budget also proposes a $185 million new formula grant program, dubbed…

In Europe, national quality assurance systems of higher education have begun to be established. In Finland, this development has had the consequence of forcing universities to take notice of assessment procedures. However, little is known about the procedures taking place in individual academic departments as a result of this pan-European trend.…

In contrast to the long-standing history of assessment in secular higher education, religious institutions have not been at the cutting edge of assessment, evaluation, and research. However, external pressures on institutions have led to a self-examined life, use of reliable indicators of institutional performance, and development of comprehensive…

Purpose: This paper aims to reflect on the relevance of the Institutional Evaluation Programme (IEP) of the European University Association (EUA) to universities' quality improvement. It aims to analyse IEP follow-up reports to determine whether the programme contributes to the development of a quality improvement culture.…