The service sector is a rapidly changing sector and this dynamic culture offers a challenge for the service companies to lead or to actually survive in this competitive environment. As the education sector is a part of the overall service industry, this raises the need for a strong framework to reach for high quality service in the education…

Purpose: In the current education context, quality management has increasingly become a key element and more educational organizations are deciding to implement a Quality Management System. Because there are so few studies on the impact that implementation has on educational institutions, the main objective of this paper is to profile educational…

Purpose: Primary and secondary education (P&SE) is fundamentally important for achieving a high-quality education system. P&SE delivers more extensive social returns than higher education and is perhaps the most important locus where core values are established and the foundation for educational super-systems. The purpose of this paper is…

Purpose: A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001…

Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox…

This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…

California allocates $550 million to expanded learning through After School Education and Safety (ASES) state grants, and $140 million of federal money in 21st Century Community Learning Center grants each year; more than all other states combined. Much variability exists in program quality, and research has identified mixed results as to the…

Experienced e-learning faculty members share strategies for implementing a comprehensive postsecondary faculty development program essential to continuous improvement of instructional skills. The high-impact META Model (centered around Mentoring, Engagement, Technology, and Assessment) promotes information sharing and content creation, and fosters…

Researchers have found a strong relationship between improvements in quality and satisfaction, revenue, and cost. However, no study to date investigates the same for higher education. This study investigates whether institutions of higher education have implemented quality improvement programs, and if so, if the results are similar to what has…

Purpose: The purpose of this paper is to examine the introduction of a quality assurance system in a new, private university in Syria, and considers the extent to which the theoretical model based on institutional theory and isomorphism is reflected in practice. Design/methodology/approach: A five year longitudinal study which reviews the design,…

Purpose: This paper aims to provide a TQM framework that stresses continuous improvements in teaching as a plausible means of TQM implementation in higher education programs. Design/methodology/approach: The literature survey of the TQM philosophies and the comparative analysis of TQM adoption in industry versus higher education provide the…

A literature review classified four streams on total quality management (TQM) in education: (1) definition and measurement; (2) normative studies; (3) conceptual models; and (4) implementation and assessment. Phases of TQM implementation were identified: awareness and commitment, planning, program implementation, and evaluation; future directions…

Reports on a longitudinal study examining implementation of a Quality Management reform based on Deming's seven principles. Interview and survey data from a national sample of purposefully chosen high schools show limited results as to teachers' effective use and institutionalization of TQM principles. The principal's role is critical. (Contains…

A strategic approach for establishing continuous quality improvement (CQI) efforts in vocational special needs education includes defining CQI and building a rationale for its use, establishing a quality council, developing short- and long-range goals, and implementing CQI-related practices and principles. (Author)

Can Total Quality Management (TQM) improve the performance of school systems in meaningful ways? This paper evaluates the soundness of TQM as an improvement program for education by comparing its philosophy and prescriptions with the mounting theoretical and empirical wisdom on introducing and sustaining large-scale organizational change and more…