The aim of the following research was to investigate perceptions regarding the level of quality of services introduced at faculties in the Republic of Serbia, using a quantitative approach within exploratory research framework and applying statistical analysis methods. The research problem refers to the examination of students' opinions, which contributes to shaping their attitudes about satisfaction and the overall quality of services provided by higher education institutions. The primary objective is to determine the students' interest in the educational process and identify improvements that would affect their decision to continue their studies. It is important to emphasize that the evaluation of service quality should not be based solely on students' opinions about study programs, transfers between faculties or programs, or their satisfaction with specific curricula and course offerings. The questionnaire of the research included 34 statements covering hypothetical factors. In order to conduct the research, a scale for evaluating the quality of services at faculties was created, and the study was carried out on a sample of 1,212 respondents. The research encompassed 13 higher education institutions at the Universities in the cities of Belgrade, Nis and Kragujevac. Factor analysis was performed, along with appropriate modeling based on structural equations. The structural equation modeling was carried out using the AMOS software add-on within the SPSS statistical program. The achieved results confirmed that the studied model has good characteristics--more precisely, that the questionnaire used, with certain changes in the item structure itself, could be used as an adequate instrument for analyzing the quality of services offered by a higher education institution. Based on the analyzed results from the surveys, the most important factor is the differentiation of the chosen faculty in relation to others, followed by the influence of non-teaching staff who perform their work professionally, and in third place comes the efficiency and effects of professors' lectures. The research methodology is based on the collection and analysis of data from the survey, in which the Cronbach-Alpha test, the KMO indicator, and the Pearson correlation coefficient were applied. The research problem refers to the examination of the dimensions from the questionnaire that contribute to the formation of the attitudes of the student population regarding the satisfaction and quality of services at universities in Serbia. The aim of this work was to investigate the satisfaction of students with the quality of services at universities, where it should be emphasized that new research is expected to focus on adopted competencies and standards, enabling critical thinking and logical reasoning among students, and thus assessing the quality of education by study programs and study levels.