Past and present research has provided evidence to support the claim that technologies for teaching and learning must be pedagogically sound. However, educational technologies are also part of a complex process involving the people in the implementation of the innovation. In this paper, I review existing research and explain what both of those…

Reviews instructional design issues for electronic performance support systems and outlines strategies for developing an effective system for a given work setting. Discusses overall design, the information database, the advisory and instructional components, and access to applications software. (AEF)