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Direct linkWard, Dell; Jones, James – Tech Directions, 2011
Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…
Descriptors: Structural Elements (Construction), Quality Control, Total Quality Management, Educational Technology
