The authors describe the University of Central Florida's top-down/bottom-up action analytics approach to using data to inform decision-making at the University of Central Florida. The top-down approach utilizes information about programs, modalities, and college implementation of Web initiatives. The bottom-up approach continuously monitors…

When Annie Stunden came to the University of Wisconsin-Madison (UW-Madison) in 1999 as CIO, she had a vision of providing all students, faculty, and staff their own Web sites where they could store and share documents and files, a place where they could easily and intuitively collaborate with each other. Before joining UW-Madison, Stunden had been…

Five years ago, North Shore Community College (NSCC) encountered rising enrollments in the face of lagging state funding. The addition of two new campuses stretched NSCC thin as it attempted to provide administrative and academic services across five (more recently consolidated to four) locations. Its students increasingly struggled to balance the…

Universities are quickly moving from brick and mortar toward online classroom settings. The online setting provides students with increased accessibility and flexibility to attend classes they would normally be unable to attend. Unfortunately, for those students who never attend classes on campus, many campus resources are not accessible. Students…

The College of DuPage's 5-year plan for meeting its academic, administrative, and central computing needs is presented. An executive summary reviews the planning process and highlights recommendations and financial considerations. As the first section of the report, the introduction presents the college's demographics, mission and vision…

Three years ago, the language lab at the University of Wisconsin-Madison encountered the same challenge many campuses face. Older analog technologies were getting harder--in some cases impossible--to maintain, thus making the move to digital technologies a necessity. A typical solution would have been to digitize existing materials and substitute…

Distance education has been one of the hottest and most controversial topics in higher education circles for approximately the past 10 years. It has been viewed at once as the panacea for educating the world and that which, through its inherent depersonalization of the academic process, will destroy higher education "as we know it." This article…