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Direct linkJohnson, Douglas F. – Online Journal of Distance Learning Administration, 2004
At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for…
Descriptors: Technology Planning, Database Management Systems, Resource Allocation, Educational Resources
Benson, Robyn; Palaskas, Tom – Australasian Journal of Educational Technology, 2006
The introduction of an online learning management system (LMS) raises a number of complex issues involving institutional responses at various levels to the adoption and diffusion of technological change. Issues include those related to governance, management and technical support, as well as to core learning and teaching matters associated with…
Descriptors: Online Courses, Technology Planning, Technical Support, Professional Development
