Few scholarly publications have addressed in detail the question of student privacy when using social media for classroom educational activities. This study combined qualitative and conceptual methodologies to explore the implications of privacy law on learning activities, using the strict Family Educational Rights Privacy Act (FERPA) in the…

This paper investigates the users and uses of a centralised customer relationship management (CRM) system at a regional Australian university to improve the understanding of the staff experience of interacting with this customised technology. How and why the software is used by a cross section of university departments is explored through…