Our case study is a response to the need for research and reporting on specific strategies employed by software designers to produce effective multimedia instructional solutions. A systemic approach for identifying appropriate software features and conducting a formative evaluation that evaluates both the overall effectiveness of the multimedia…

Artificial intelligence research on creative design has led to Structure-Behavior-Function (SBF) models that emphasize functions as abstractions for organizing understanding of physical systems. Empirical studies on understanding complex systems suggest that novice understanding is shallow, typically focusing on their visible structures and…

With widespread adoption of computer-based distance education as a mission-critical component of the institution's educational program, the need for evaluation has emerged. In this research, we aim to expand on the systems approach by offering a model for evaluation based on socio-technical systems theory addressing a stated need in the literature…