Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

The decision for libraries to make print collections available in a digital format has already been made. The question is how to go digital in a way that is practical (e.g., considering funding, staff time) and useful for patrons (both local and remote). Though creating digital versions of paper maps has been standard practice for a decade or more…

Veterinary medical libraries and librarians are unique. There are now 33 veterinary colleges in North America, and in accordance with American Veterinary Medical Association accreditation, each has a library managed by an accredited librarian. Colleges with veterinary programs often maintain specialized branch libraries to support the degree,…

Many colleges and universities are developing distance education options for their current and future students. Library support is vital to the success of this clientele. Academic libraries that do not have Distance Learning Librarians will have to create these types of positions. This article illustrates the experience of one librarian in…

In these days of distance learners, virtual libraries, and electronic information, no library can be without some way of providing remote access to affiliated users, whether they are distance students, online students, or local students and faculty members working from home. Libraries subscribe to any number of electronic resources and journals,…

Digital libraries continue to flourish. At the same time, the principles of user-centered design and the practice of usability testing have been growing in popularity, spreading their influence into the library sphere. This article explores the confluence of these two trends by surveying the current literature on usability studies of digital…