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Direct linkGatten, Jeffrey N. – Journal of Academic Librarianship, 2004
What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions libraries? In 2002 and 2003, OhioLINK (Ohio's consortium…
Descriptors: Consortia, Library Services, Academic Libraries, Benchmarking
Peer reviewedNovotny, Eric – Reference Librarian, 2001
Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…
Descriptors: Access to Information, Benchmarking, Electronic Libraries, Evaluation Criteria
