The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1995. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…

The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1996. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…

The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

This academic library book buying survey examines full-text databases; electronic journals; top circulating subjects; price increases for serials and resulting subscription cuts; the influence of digital choices on purchasing decisions; circulation versus use statistics; and electronic books. (LRW)

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

Discussion of allocation of library acquisitions budgets, especially for monographs, focuses on the proportional use statistic (i.e., a value that compares circulation and holdings in a subject area). Topics addressed include economics; benefits that libraries provide; use of the collection by patrons; computers as aids to resource allocation;…

Describes the development of resource sharing through interlibrary loan among Orbis libraries, a consortium of institutions of higher education in the Northwest. Highlights include the Pacific Northwest Bibliographic Center (PNBC), Oregon Regional Union List of Serials (ORULS), shared electronic catalogs, OhioLINK, and OCLC interlibrary loan…

Presents an analysis of the Internet Public Library (IPL) from an economic perspective, using the model of the cost-minimizing firm. Highlights include application of the model to the IPL, analysis of revenue and cost in the reference department, analysis of reference statistics, and unit cost of reference service. (AEF)

The Systems and Procedures Exchange Center (SPEC) surveyed Association of Research Libraries (ARL) institutions to measure the degree of electronic resource sharing in ARL libraries; to discover which resources are being shared and between what kinds of institutions; and what documentation is available. Of the 119 ARL institutions surveyed, 53…

Examines contributing factors for the organizational usability of state digital libraries through evidence from usage statistics of Internet-based database services available through a state digital library, a statewide-administered library survey, and a Web-based survey of users. Presents an organizational usability model for state digital…

Includes annual reports from 12 federal agencies and libraries that discuss security, budgets, legislation, digital projects, preservation, government role, information management, personnel changes, collections, databases, financial issues, services, administration, Web sites, access to information, customer service, statistics, international…

Discusses the decline in reference statistics in academic libraries and considers the role of access to information via the Internet. Highlights include patron expectations and demands; commercial Web reference services; and virtual reference desk software so libraries can offer 24 hour service, including public libraries. (LRW)

Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)

Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator…