The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1995. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…

The tables in this report summarize information about public libraries in the 50 states and the District of Columbia for state fiscal year 1996. This report includes information about service measures such as reference transactions, public service hours, interlibrary loans, circulation, library visits, children's program attendance, and…

The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

Reviews the literature on changes in academic library organizations and describes the results of a survey of library directors that investigated concepts of a virtual library, both as digital technology and as a new organizational concept. Discusses models of virtual libraries and library networking, and includes a copy of the questionnaire.…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather information about who has responsibility for the development, management, and maintenance of library World Wide Web sites and to determine which combination of human resources works…

Describes results of a survey of catalogers in academic libraries that investigated if and how their job functions have changed over the past 10 years. The 271 respondents discussed a change from print to electronic formats, involvement of nonprofessionals, outsourcing, and more cataloging of specialized items including Internet resources.…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather data on chat reference service. A total of 66 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative…

Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…

Presents results from a survey examining how academic libraries in the United States manage and promote their state document collections. A questionnaire focusing on general information, coordination of state documents, use of state documents, and electronic access to state documents was distributed to 350 libraries with 277 returned. (Author/AEF)

Describes a study conducted at the Utah State University library that investigated electronic database awareness and use by 856 administrators and teaching faculty. Responses to a survey revealed the need for greater publicity regarding new electronic acquisitions, training opportunities, and methods of remote access. (Author/LRW)

Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user…

Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…

The Systems and Procedures Exchange Center (SPEC) surveyed Association of Research Libraries (ARL) institutions to measure the degree of electronic resource sharing in ARL libraries; to discover which resources are being shared and between what kinds of institutions; and what documentation is available. Of the 119 ARL institutions surveyed, 53…

Presents results of a survey of school library media centers in 1995 and 1996 that was conducted to examine technology use. Highlights include growth in Internet access, increased CD-ROM use, local area networks, distance education, funding sources, staffing, expenditures for technology, library collections, and librarian/teacher and…