Articulates profitable routes to institutional reform for people dissatisfied with the quality of social service provided by the institution of which they are part. Argues that the creation of cultural and institutional democracy requires recognition of clients as constituents, and some elements of participatory decision making, community control,…

Growing social and economic inequalities and political impotency are the sources of functional illiteracy. The current educational emphasis on basic skills will not resolve these problems. Students must harness their collective forces to replace corporate control with democratic power. (Author/GC)