This workbook is designed for leaders and members of work teams in educational and social-service systems. It presents in a systematic fashion a set of tested facilitation tools that will allow teams to work more efficiently and harmoniously, enabling them to achieve their goals, to deal directly with both personal and work-related issues that…

Many schools and school districts are attempting to introduce principles and practices of Total Quality Management (TQM). These attempts take many forms with varying degrees of commitment of resources and management attention. This paper describes the research design of a study intended to identify best current practices in applying TQM concepts…

One prominent approach to school improvement focuses on strengthening school accountability. This paper explains how three main issues keep the theory (which links school accountability to school performance) from working in practice. The issues involve: (1) implementation controversies dealing with standards, incentives, and constituencies; (2)…

This document presents findings of the Assessment of School-Based Management Study, which identified the conditions in schools that promote high performance through school-based management (SBM). The study's conceptual framework was based on Edward E. Lawler's (1986) model. The high-involvement framework posits that four resources must spread…

Within the past 5 years there has been an international movement to adapt the principles and practices of Total Quality Management work environments to school-restructuring agendas. This paper reports on the development of a model called the Educational Quality System, a benchmark assessment tool for identifying the essential elements of quality…

Total Quality Management (TQM) is being adopted by many governmental entities, including public school districts. A basic tenet of quality improvement is that the customer, not the organization, defines quality. Other tenets are that the organization must satisfy the customer in order to best the competition; and that the organization must change…

The School-Based Management Project was designed to determine how School-Based Management (SBM), when combined with curriculum and instruction reform, could work to improve the performance of schools. This report presents findings of a study that examined American, Canadian, and Australian schools that exhibited a range of success in restructuring…

The scheme briefly delineated here is an attempt to solve three important personnel problems in school district administration. How does one (1) evaluate administrators in a decentralized system; (2) clarify and reconcile personal and organizational goals to achieve accountability; and (3) provide detailed feedback on the consequences of…

This document describes the methodology used to carry out the Assessment of School-Based Management Study, which identified the conditions in schools that promote high performance through school-based management (SBM). The 3-year project, sponsored by the U.S. Department of Education's Office of Educational Research and Improvement (OERI), began…

This book offers a step-by-step, systematic process for designing high-performance learning organizations. The process helps administrators develop proposals for redesigning school districts that are tailored to the district's environment, work system, and social system. Chapter 1 describes the characteristics of high-performing organizations, and…

The movement toward school-based management (SBM) has promoted the need for self-imposed accountability. This book provides specific examples of strategies that schools have used to successfully implement SBM and to enhance their accountability functions. Chapter 1 provides the rationale for undertaking accountability measures, and the second…

This paper uses a quality-assurance framework to unify the application of school-effectiveness and school-improvement knowledge to a school system. The paper proposes that effective school development is enhanced by the implementation of quality systems that recognize the stages of performance-development cycles. It discusses quality-assurance…

Managerialism is an ideology with two distinct claims: (1) efficient management can solve almost any problem; and (2) practices that are appropriate for the conduct of private-sector enterprises can also be applied to the public sector (Rees, 1995). This paper examines these claims in relation to education as a public service. Specifically, the…

Intended for use by graduate students in educational administration and supervision as well as by practicing school administrators, this book is a guide to the most effective practices surrounding the school principalship. Ideas in the book reflect current views of good management, including systems approaches, participative and collaborative…

This technical manual is presented to assist those using the Audit of Principal Effectiveness, an 80-statement evaluation instrument designed to determine teachers' perceptions of principals' effectiveness, allow principals to obtain feedback from teachers regarding strengths and weaknesses, and provide a useful tool for researchers studying…