Fire and rescue operations in tunnels constitute unusual and complex working environments for first responders. The ability to make correct decisions, based on the tunnel's specific characteristics, demands welltrained incident commanders equipped with sufficient knowledge and skills. The potential catastrophic consequences of tunnel fires have…

Purpose: The purpose of this study is to reveal and analyse dominant learning processes in emergency response work from the fire-fighters' point of view, and how fire-fighters develop their competence. Design/methodology/approach: This study adopted an explorative approach using participant observation. The objective of this open-minded approach…