This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…

Library media specialists need to embrace brain research and implement its findings into the teaching of information literary skills. Research in the past two decades has used imaging techniques to allow the study of brain functions when listening to music versus composing a song or when recalling a noun or verb. Imaging allows researchers to look…

This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior,…

Children's emotional responses to films are the focus of the four articles in this issue designed for media specialists and educators. Following an editorial discussing the responsibilities of media as put forth by Bruno Bettleheim, the first article presents a methodology and rationale for using story films to encourage children's exploration of…