It would be unjust to claim that trauma response is a shared and equal responsibility of all educators without also acknowledging that the unequal share of emotional labor currently falls to the BIPOC and LGBTQ+ colleagues. The authors recognize and condemn this dynamic and aim to provide all educators with the awareness and tools to respond to…

The purpose of this qualitative descriptive study was to describe the attributes of mentorship that are beneficial from a student's perspective and how those attributes may influence the student's ability to achieve degree completion. The Pathways to Mentoring Influence model guided the study and aided in the development of the research questions:…

Higher educational institutions often train their faculty on assessment, course development, diversity, equity, inclusion, online teaching, work-life balance, research, and more via faculty development offerings such as programs, workshops, etc. Research shows that faculty development programming helps improve the student learning experience,…

This article focuses on international design education and the benefits of combining design thinking with cross-cultural empathy, in addressing 'wicked' global problems in our society. There is a lack of cross-cultural design thinking-specific approaches in international education literature. This study aims to cover the main contributors to the…

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

Empathy is a fundamental skill in developing trusting, respectful relationships, which is a required capacity for many college program graduates upon entering the Canadian workforce. However, little is known about how faculty define, value, and teach students to develop and effectively utilize empathy. A grounded methodological approach shaped the…

Emotional intelligence is increasingly recognized as a key factor in identifying and developing potential leaders. However, there is little empirical support for the application of EI for leadership in higher education. This study explores faculty perceptions of leader EI behavior and its impact on engagement. We used semi-structured interviews…

This article argues that in the teaching of writing online, incidents of linguistic discrimination can be (in)directly caused by faculty unfamiliarity with online teaching best practices, lack of critical linguistic awareness, and the prevalent legacy of racist and monolingual ideologies. To address this issue, it is necessary to cultivate empathy…

This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

The role of compassion has attracted increasing interest in the higher educational context due to its recognised benefits. As values influence the cognitive, emotional and behavioural domains, certain values are expected to be closely related to the capacity to experience compassion. This paper empirically examines the relationship between…

Education is a significant institution given the shift to a knowledge economy. Today students have numerous expectations that range from choosing what to learn, how to learn and how much to learn based on their individual academic needs. Student satisfaction is an important facet for higher education institutions and specifically, it is highly…

Recent racial justice protests in response to police-related brutality in the U.S. illuminate tensions reflective of persistent power differentials and social and racial traumas of which the U.S. education system has played a pronounced role in both historically producing and, more recently, reproducing by trafficking in an "ethos" of…

This article examined the use of film in higher education to inspire imagination and motivate learning in students with learning differences. It highlighted the benefits of film in enhancing education and fostering imagination and diverse, critical thinking. The findings demonstrated that film is a pedagogical instrument that may assist students…

Qualified professionals in science, technology, engineering, and mathematics (STEM) and STEM education are in increasingly short supply globally. Role models can help increase women's representation in STEM, both at entry and senior levels. The study objectives were to identify the characteristics of role models in STEM higher education and…

This paper highlights the methods, procedures and motivations behind the study of empathy and offers a critical look at the current prioritization of employing such practices in higher education. An unbiased look at the framework surrounding Empathy Instruction worked as a vehicle to help plan the survey tool used to measure data. Conducting…