Employers must ensure that all employees can interact comfortably and productively with people who have disabilities. Trainers can use experiential exercises to break down fears and prejudices that nondisabled workers might have toward those with disabilities. (Author/JOW)

The proving ground of the global marketplace makes Japan and the United States more alike than most people think. Both struggle with the effects of the worldwide recession, with work forces that are losing their predictable sameness, and with the failure of tried-and-true management practices. (Author)

The challenge at Pacific Gas & Electric was to train 27,000 employees to create an environment in which cultural diversity improves the company's competitive advantage. The solution was to train and certify 110 employees as diversity awareness trainers. (JOW)

Discusses the issue of sexual orientation in the workplace and how to deal with it as an aspect of workplace diversity efforts. Indicates the importance of having information about the experiences of gay men and lesbians in one's organization and offers suggestions for gathering the information. (JOW)

It is critical that managers and supervisors promote new attitudes and behavior. A second stage of diversity training should focus on the application of diversity ideas and the development of an environment that is conducive to conflict resolution. (JOW)