Purpose: The purpose of this study is to explore how digital technologies at work serve as environments for informal workplace learning in knowledge work. Design/methodology/approach: Digital ethnography was used to investigate the digital environments of one public sector workplace. The data included observations, interviews and participant…

The main purpose of this action research study was to understand the most appropriate methods to replicate expertise and expert performance in an ever-changing and dynamic global organization. It was also meant to empower team members in becoming more decisive experts within their respective fields/domains. In this study, ten (10)…

As the learning needs of adults grow in the workplace and society, there is a need to understand the specificities of adult learning and how to support and guide adult learning at work. This article explores the applicability of andragogical theory to learning at work. The research seeks answers to the following question: What are the (individual…

Purpose: This paper aims to examine the mediating role of employees' intrinsic motivation in the relationship between perceived ambidextrous organizational culture and innovative behaviour among information technology (IT) sector employees. Design/methodology/approach: The study used a quantitative research methodology, using a questionnaire to…

Purpose: The purpose of this paper is to investigate how learning solely via an assistance system influences work performance compared with learning with a combination of an assistance system and additional training. While the training literature has widely emphasised the positive role of on-the-job training, particularly for groups that are often…

Informal workplace learning is an essential part of lifelong learning. In recent years, digital technology has come to play an increasingly important role in enabling informal learning at work through various tools and resources. However, as little empirical research exists on informal learning in this context, more knowledge of digital work…

This paper describes a qualitative case study of a fledgling IT organisation's espoused journey to becoming a learning organisation (LO). In particular, it examines how that change journey was informed and impacted by notions and elements embedded in Örtenblad's (2004) model of a LO. It derives insights from the organisation's experience to…

This study investigates occurrences and tools of informal and non-formal learning at work, focusing on the Hungarian IT sector. The aim is to demonstrate that learning at work mainly manifests informally and to identify its patterns. Companies shifting towards teleworking during the pandemic further increased the importance of informal learning.…

Many organizations are utilizing learning management e-learning (LMS-eLearning) systems for conducting employee professional skill advancement. To increase the likelihood of successful e-learning, management must prepare the workforce to accept the LMS-eLearning security training application. This study investigated whether anticipated ease of…

Changing technologies and competition in the field of information and communication technology (ICT) are challenging the learning of individual workers and teams alongside and through work. Organisations call for employees' autonomy and self-directedness executed by agile operations and low hierarchies, where learning is also increasingly the…

Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…

Purpose: The purpose of this paper is to identify the constituent parts of learning in the manufacturing work context and understand why these parts are key in the learning of the employees. Design/methodology/approach: The data was collected from two sources: a literature review of the Information Systems literature to establish an initial…

Purpose: Earlier studies of social capital have focused on its influence on various aspects of business. There is substantial void in the literature on how social capital enables learning culture in organizations. The purpose of this paper is to explore direct and indirect relations between dimensions of social capital and learning culture in the…

Advanced technology innovations have contributed to the development of learning and performance solutions in both traditional and mobile workplaces. This study observed the use of the proprietary Global Positioning System (GPS) developed by Phonenav as a performance improvement solution in a mobile workplace. Thus, the study investigated the use…

Purpose: In this study we compared the learning organisation practices of Indian Businesses across sectors. Methodology: The study is based on a sample of 406 managers of banking, information technology and information technology enabled services (IT/ITES), manufacturing, hotel & hospitality and hospital and healthcare sectors. Learning…