Appropriate, efficient and effective staff training and development programmes have the tendency to enhance work performance in an organisation. The study analysed technical staffs' conception of training and development (T&D) and its influence on work performance in the University of Cape Coast. The mixed methods approach was used to collect…

The study examines an important aspect of the training evaluation, namely trainee reaction to training. In particular, the author aimed to analyse the relationship between learning self-efficacy during the training and identified factors of trainee reaction to training: trainee perception of the training content, design, and trainer performance.…

Employee performance and patient satisfaction are strong indicators of the current state of a healthcare organization. Workplace training programs are used to teach employees the knowledge and skills necessary to effectively perform on the job. Instructor-led, online, blended and independent learning events are produced to address learning needs…

The dissertation aims to tackle one of the most pressing questions facing the merit pay system researchers and practitioners: Why do merit pay raises have such a small effect on employees' satisfaction, commitment and job performance? My approach to the study of this question is to develop explanatory frameworks from two perspectives: cognitive…

Purpose: This paper seeks to examine the basic employability skills needed for job performance, the reception of these skills in college, and the need for additional training in these skills after graduation. Design/methodology/approach: The research was based on a triangular design approach, in which the attitudes of three distinct groups--recent…

The Nigeria's oil industry has been criticized for some time now for its inability to render adequate services to the general public. This criticism is predicated on the fact that the standards of productivity in their services are low and that their facilities (i.e. the refineries) are not working up to capacity. This is evident in their…

Results from a pretest-posttest randomized field experiment study with a control group comparing the impact of high- and low-level-facilitated mentoring programs on new employees' performance and perceptions about their jobs and organization were reported in this paper. Results indicated increases in job satisfaction, organizational commitment,…

Organizations have become more dependent on information technology (IT) in the 21st century. But IT implementation and use is resisted in certain sectors of Tanzania, particularly in government-run enterprises. The purpose of this study was to investigate the causes and consequences of resistance to IT development and implementation in the…

Under baseline conditions warehouse stockers (n = 23) could earn incentives if their team performed above the team quota of 18 cases stocked per hour. They were also subject to disciplinary action if they failed to regularly meet individual stocking quotas. In spite of these contingencies the stockers failed to receive bonus payments most of the…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

The author examines a team development approach to management that creates shared commitments to performance improvement by focusing the attention of managers on individual workers and their task accomplishments. It uses the "high-performance equation" to help managers confront shared beliefs and concerns about performance and develop realistic…

The authors state that when career development and performance appraisal are viewed as supporting each other, each becomes stronger. Consequently, each is in a better position to achieve the broad organizational objective of increasing the contributions of human resources. (CT)

Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…

The work of internal verifiers (IVs) is integral to ensuring that the operation of vocational qualifications meets the local needs of learners and employers, while also maintaining reliable quality nationally and throughout occupational sectors. Arguably, though, the role of IVs in the management of vocational learning often remains narrowly…

During the past 30 years, assessment centers have become an increasingly popular method for evaluating employees and potential employees in work organizations. This study was conducted to evaluate an assessment center which was part of a management development program for state government employees. The study examined: (1) whether assessment…