In a world of fast moving technology, pressure cooker work climates and stretched resources, productivity, employee engagement, and talent retention are critical to the success of any organization. Research administration offices are no exception. Psychological contract theory provides insightful illumination on reactions to these environments by…

Effective leadership is an important factor contributing to the successful implementation and operation of information products and services. The quantitative study examined the thoughts of IT upper management and employees in the private, public, and nonprofits institutions. The study assessed the memberships of the Association of Information…

Explains just-in-time (JIT) material flow and production, a method of production designed to eliminate waste. Discusses why quality control circles work so well with a JIT system, and describes how several companies have made JIT work for them. (CT)

Intended for students, practitioners, policymakers, and academicians in personnel and industrial relations, this book presents findings of a 5-year study of joint union-management programs to improve productivity. Chapter 1 underscores the growth and importance of union-management cooperation and discusses union and management attitudes toward…

A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…

This monograph, written for persons interested in promoting company-funded workplace basic skills programs, addresses the following 13 key issues: (1) companies' rationale for investing in workers' basic skills; (2) the factors that need to be in place for a workplace basic skills program to be adopted; (3) who in the company makes the decision to…

Core principles of successful workplace literacy programs are relevance, integration of literacy and job skills, flexibility, continuity, and shared ownership and accountability. Success often involves complex negotiations to balance needs of employers, employees, and educators. (SK)

Community psychologists have a long-standing interest in promoting systems change to improve the lives of individuals and communities. To more fully illuminate a multilevel model of those factors involved in the promotion of systems change, the current study examined individual- and organizational-level characteristics related to health care…

An analysis of the introduction of computers into the New York City Police Department through intensive, structured interviews with personnel in 15 administrative offices and advice from computer experts led to the formulation of seven principles bearing on the success of computerization. The seven principles are as follows: (1) detailed planning…

This paper, translated from French, is a transcript of a roundtable discussion on workplace literacy programs in Canada (especially in Quebec). During the roundtable, the panelists discussed various workplace literacy programs being conducted in their companies through joint partnerships of employers and unions, sometimes with government financial…

This monograph presents a summary and analysis of case study reports on three highly used tuition assistance programs. The programs are those of the Education Fund of District Council 37 of AFSCME; Polaroid Corporation's Tuition Assistance Plan; and the Education Opportunities Plan of Kimberly-Clark Corporation. The case studies describe the…

This working paper examines key policy issues in the implementation of Australia's User Choice policy regarding allocating public funds for vocational education and training (VET). Part 1 explains the process used to obtain stakeholders regarding the User Choice policy, the administrative arrangements required to support it, and issues that must…

A program is being conducted by New Hampshire Vocational-Technical College in partnership with Sanders Associates, Inc., a rapidly growing electronics company, to retrain Sanders employees as electronic technicians. The program, requiring 720 hours and taking 13 months to complete, allows students to acquire more than half the credits needed for…

This report summarizes and assesses the planning and first-year implementation of the Industrial Technology Program created through a partnership between South Shore Vocational Technical High School (SSVT) in Hanover, Massachusetts, and Procter & Gamble (P&G). It is a guide for the development of effective education/industry partnerships.…

Adult Americans have been participating in formal education and training programs in record numbers in recent years. Yet studies of participation by working Americans in tuition assistance programs have consistently revealed that few take advantage of them. This report describes and analyzes the Kimberly-Clark Corporation's tuition-assistance…