This qualitative action research study investigated employee reactions, motivations, and perspectives toward employer-sponsored diversity training programs. Through a qualitative exploratory case study, this research study explored the perceptions of how a diverse sampling of people individually, negotiate identities in corporate and education…

Employee engagement in higher education is very important, particularly in the Office of Admissions where staff interact with their managers, teams, external groups, and prospective students. Office of Admissions staff work with prospective students and their families by educating the admissions process and help navigate the paths to higher…

The aim of this study is to analyse psychological contract fulfilment as a mechanism through which training affects stress in call centres. The hypotheses were tested on a sample of 412 call centre operators, using structural equation modelling to analyse their survey responses. Our results demonstrated that training is negatively related to…

The authors examined "perceived beneficiary" of employee development (self, organization) for relationships with employee development activity. Perceived organizational support served as a moderator. The authors conclude that employees may engage in development activities to partly benefit their organization to the extent that a positive exchange…

A systematic approach to the motivation of employees involves two-way communication, involvement, commitment, training, participation, and job enrichment. Demotivation is a pitfall which may occur when motivation is lacking. (BP)

Gallup interviews with 1012 workers found that those on the receiving end of employer-sponsored training value it. Training makes a difference on the job and in they way they view their employer. Younger workers give training higher marks than do older workers. (JOW)

This partially annotated bibliography of several hundred items includes material published since 1965. Entries are listed alphabetically by author. The following subject headings were used in the literature search for this bibliography: communication in management, communication in personnel management, reports to employees, attitude surveys,…

Understanding and interacting constructively with others are skills that training can develop; unskilled professionals can actually be damaging. A model based on Robert Carkhuff's THE ART OF HELPING is presented for managers interested in "helping"--which occurs when one person in an interaction leaves with more than he came with. (Author/AJ)

A four-year study of a Scottish manufacturer's employee lifelong learning program discovered a positive relationship between the program and employee perceptions of careers, fairness, and the long-term "psychological contract." Due to reduction in the employer's commitment to job security, employees were beginning to view the program as…

This study, which investigated industry-wide needs for training development in the powdered metals industry, identified the following knowledge areas as those most needed by workers: (1) basic reading and communication skills; (2) basic and algebra mathematical skills; (3) blueprint reading; (4) statistical process control; (5) standard and…

A project sought to extend Central Piedmont Community College's (CPCC) expertise in quality circles. Objectives were to provide low-cost quality circle training for personnel in community colleges and business and industry and to provide instruction in quality circles for college students. Three hundred educators and business people attended…

Certain myths cause some people to fear or resist diversity training; other myths overstate its outcomes and effectiveness. Many workers--white males in particular--fear that in the rush for a more diverse workplace, they will lose out. Their fears can be addressed by delivering training in a way that convinces employees that the organization's…

Retailing is the largest industry in the United States, employing roughly 18 percent of the total labor force. However, high turnover resulting from low wages in entry-level positions and the perceptions of retail workers that job security is far from certain and that advancement potential is limited have resulted in low levels of employee…

To determine the feasibility of developing skills training programs for women interested in skilled labor employment, a year-long study examined the problems surrounding the influx of women into skilled labor occupations and the elements which define success in gaining employment. The study was conducted in two phases: an exploratory phase and a…

This document contains three papers on emotions and behavior in the workplace and their implications for human resource development (HRD). "Analyzing Training from an Emotions Perspective" (Darren C. Short) reviews the empirical and theoretical literature on emotions and explains how the literature can be used to analyze incidences in…