Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of increasing their productivity. This article discusses the operations management's decision of customer relationships management. It is vital for a business to motivate its employees…

Professional connections cannot only win a person a job, they can also win employees a top-notch learning organization. In this article, four Training Top 125 winners--CareSource University, Coldwell Banker, inVentiv Health Inc., and Kendle International--describe how they are using Web 2.0 social networking features to facilitate their employee…

This article talks about a software designed by the University of Phoenix for its business, information-technology, education, and health-care courses. Through the university's "virtual organizations"--online teaching tools designed to simulate the experience of working at a typical corporation, school, or government agency, Phoenix students can…