This guide has been designed as part of a wider project to raise awareness of ways in which English for Speakers of Other Language (ESOL) learners can benefit from and progress to employment as an apprentice. It also illustrates how a focus on meeting ESOL learners' needs in the workplace can benefit employers and training providers. It is drawn…

This guide aims to help organization leaders develop the tools and knowledge they need to create and use sound human resources management (HRM) systems and practices that support program success and sustainability. It identifies key components of HRM systems and discusses important considerations in designing HRM policies, procedures, and…

Instead of material trinkets, many companies now offer valuable preretirement programs that are either developed by their own personnel departments or made available through third-party organizations. Typically, most programs help employees prepare for retirement by offering general information, financial and legal counsel, and health guidelines.…

Good communication skills distinguish the poor manager from the effective manager. Effective communication skills on the part of managers can determine the effort and productivity of employees. (Author/MLF)

Discussed are some of the more common listening traps that every manager must face and the five basic components to nondirective listening. (Author/MLF)

Looks at functions of literacy in a meeting intended for public presentation practice for front-line workers at a high-tech workplace. Examines social roles workers took on and how those roles recruited various uses of literacy. Notes how one employee commandeered this practice session to demonstrate how he had used literacy to resist authority…

Discusses effective management techniques and stresses the importance of practicing positive employee relations. Suggestions for management effectiveness include trusting employees, maintaining flexibility, being accessible to employees, having a written problem-solving policy, and giving employees equal opportunity for advancement. (BH)

Outlines considerations for companies to follow in developing an economic and noneconomic severance policy that eases the trauma of termination and effectively meets individual needs. (Author/IRT)

Conflict between people can arise over breakdowns in communication, work policies and practices, adversarial management, and personality conflict. A conflict-resolution plan involves defining the problem, collecting the facts and opinions, considering all solutions proposed, implementing the solutions, and evaluating the situation. (MLF)

Defines the "Seven Cs," traditional yet effective business fundamentals used to engage employees. Discusses how many companies are leveraging the basics of good employee relations in order to inspire staff productivity and loyalty. (GCP)

The booklet is designed to assist supervisors in overseeing retarded employees. Advantages of hiring retarded workers are listed, including the training in job skills that the retarded individual has received. Principles of good supervision are outlined and five steps in relating to retarded workers are explored, including the use of simple…

To establish a program of staff recognition in their schools, administrators in a Pennsylvania school district suggest 33 activities accompanied by possible areas of responsibility. (MLF)

Discusses ways of identifying stress and its sources and then changing it by altering behavior patterns. Guidelines are provided for implementing a stress management program. (Author/MLF)

Ways to add efficiency to negotiations between school district management and employee organizations. (Author/MLF)

Reports the results and difficulties of a study designed to determine if there is a relationship between employee fitness and employee performance. (Author/MLF)