The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…

This newsletter issue outlines the growth of the supported employment movement for individuals with mental retardation. Two research studies are described, dealing with employers' experiences with supported employment. The first study examined the initial and most recent or terminal evaluation forms of 125 workers with mental retardation. The…

The employer satisfaction survey is conducted once every four years to collect data on employers' perceptions of recent graduates of the Wisconsin Technical College System (WTCS). The primary objective of the survey is for employers to rate how well graduates meet employers' expectations, compared with what the employers expect of an entry-level…

The practices and perceptions of Wisconsin employers regarding welfare recipients were examined. First, 500 employers outside the Milwaukee metropolitan area were interviewed by telephone. Those data were merged with data from a survey of Milwaukee-area employers, resulting in a statewide sample of about 1,250 Wisconsin employers (25%, 35%, and…