This study is part of a larger research study that seeks to understand how employee-driven innovation (EDI) is initiated, enacted and sustained in small and medium enterprises (SMEs) in Singapore. To date, most of the EDI studies are conducted in the Nordic context where management, employees and public authorities work closely with each other. In…

Building on goal-regulation theory, we develop and test the hypothesis that proactive goal generation fosters individual innovative work behavior. Consistent with a resource-based perspective, we further examine two-three-way interactions to assess whether the link between proactive goal generation and innovative behavior is jointly moderated by…

As the use of contracting for Information Technology (IT) services steadily increases, IT managers are challenged with reconciling the need for flexibility achieved through the use of contract workers, with the need to understand the factors that maximize the performance and behaviors of contract and permanent IT workers. While several research…

The current study used a multiple baseline design to investigate the effects of graphic feedback, goal setting, and manager praise on customer service behaviors in a large retail setting. Direct observation of customer greeting, eye contact, and smiling was used to collect data. After baseline data were collected feedback graphs were posted twice…

Examines how first-level supervisors identify and manage marginal employees. Suggests that the appropriate use of sanctions may be perceived by employees as legitimate and may be conducive to the development of productive group norms. (Author/IRT)

Reviews the literature on counseling in business and industry and summarizes the effectiveness of various counseling programs. The review describes programs and research involving counseling for personal problems and career counseling and guidance. Offers several conclusions about the current state of counseling in industry and discusses…

Examined the conversational structure of questions and answers in a performance appraisal interview between a manager and an employee. Results demonstrated that both the manager and employee used question-and-answer pairs to demonstrate their understanding of the expectancy to ask and answer questions and to provide sequential implicativeness and…

The relationship between managerial social power and subordinate job performance has produced mixed empirical results. To investigate the relationship between employees' performance and their perception of managers' social power under favorable and unfavorable climate conditions, an average of 135 city government employees completed two series of…

Explores how managers handle performance problems by isolating particular confrontive techniques recommended by managers. Addresses how these techniques enhance both alignment between managers and employees, and managerial control. Divides techniques into three categories: alternatives to confrontation, investigative actions, and fault finding.…

This paper examines methods that postsecondary institutions can use to cope with faculty and staff incapability, focusing on schools and practices in the United Kingdom. It first discusses the nature and scale of faculty/staff incapability in the United Kingdom, reviewing relevant court decisions. It then examines administration responses to…

Recent studies suggest that the affective domain is just as important to job success and survival as the psychomotor and cognitive domains. This study was designed to compare the rated level of affective work competencies as expressed by workers, supervisors, and vocational educators. The study revealed significant differences among these groups.…

The U.S. Government Accounting Office (GAO) evaluated how well divisions in the Departments of the Air Force, Army, and Navy and the Veterans Administration have implemented performance appraisal systems for blue-collar employees. The study found that in the four agencies visited, performance appraisal systems were in place; however, problems…

Changes in the composition and attitudes of the work force have resulted in increased interest by employers in formulating and implementing career development efforts for their employees. Surveys have revealed: companies believe that career development efforts enhance employee performance and improve utilization of talents; most organizations have…

The issue of parental leave following the birth or adoption of a child, or in the case of serious family medical problems, is discussed. Testimonies include: (1) general statements on the need for legislation regarding family and medical leave; (2) personal case histories involving the need for parental leave; and (3) presentations of official…

The Advisory Committee on Federal Workforce Quality Assessment was chartered to examine various work force quality assessment efforts in the federal government and provide advice on their adequacy and suggestions on their improvement or expansion. Objective data in recent research suggested that a universal decline in work force quality might not…