The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

The Guidelines for Good Practice of the European Association for Language Testing and Assessment (EALTA) stress the importance of collaboration between all parties involved in the process of developing instruments, activities and programmes for testing and assessment. Collaboration is considered to be as important as validity and reliability,…

This article argues that a native-speaker baseline is a neglected dimension of studies into second language (L2) performance. If we investigate how learners perform language tasks, we should distinguish what performance features are due to their processing an L2 and which are due to their performing a particular task. Having defined what we mean…

This article reports on a case study of negotiation that occurred in peer group oral interactions under assessment conditions. Discourse analysis was used to illustrate how participants negotiated and co-constructed the assessment format itself as well as meaning exchange sequences. Analyses of the data point to the advantage of using peer group…

This study sets out to examine the pragmatic competence of Cantonese adult learners of English possessing different levels of proficiency when performing the speech act of requesting for a formal purpose in writing. Pragmatic judgment--one of the two aspects of pragmatic competence--was examined by studying the most proficient group (i.e., native…

This study examined the impact of Chapter 1 Developing Language Arts Competencies through Literature (DLACL) program in Houston, Texas, in the academic achievement of students served during the 1988-89 school year. A total of 8,505 students in grades 1-5 were served by the program. The investigation was designed to provide answers to the following…

A study of school effectiveness for language minority students, authored by Virginia Collier and Wayne Thomas, is criticized as having two serious flaws. The first is that its methodology is a simple descriptive cohort analysis, seen as unscientific and producing misleading results because: each grade consists of different students; the number of…

Recent language testing research investigates factors other than language proficiency that may be responsible for systematic variance in language test performance. One such factor is the test takers' cognitive styles. The present study was carried out with the aim of finding the probable effects of Iranian EFL learners' cognitive styles on their…

Observations from site visits in England and Wales and a limited review of the literature about bilingual education of young children, particularly of preschool age, are reported here. The current native language teaching situation in England and several related ongoing research projects are described, and English as a second language programs and…

Philippine students in grades K-6, representing different socioeconomic classes, participated in individual elicitation sessions. Using Pilipino (Tagalog) as the language of elicitation, experimenters used pictorial stimuli to elicit specific structures of English grammar, in order to discover if the subjects had mastered these structures. Only…

Reviews a 1994 U.S. General Accounting Office study entitled "Limited-English Proficiency: A Growing and Costly Educational Challenge Facing Many School Districts." The article argues that the report is biased in favor of full bilingual instruction over other methods of teaching English to limited English proficient students. (Contains…

Seven priorities in bilingual education research are suggested: effectiveness of bilingual education programs; second language acquisition; acquisition and use of minority languages in the United States; cultural and other differences between students and school; readiness for instruction in the second language; student assessment and diagnosis;…

Papers on foreign language education include: "The Message Is the Medium: Using Video Materials To Facilitate Foreign Language Performance" (Thomas J. Garza), which explores the use of this medium to enhance commonly-used non-communicative or text-bound teaching materials; "Product and Process Aspects of NES/EFL Students' Persuasive…

The fourth and final report on this study of the impact of bilingual education provides an overview of the design of the study and a summary of the findings, which were discussed in more detail in three previously released volumes. The goals of the study were to: (1) determine both the cognitive and the affective impact of bilingual education on…