Institutional debt, also referred to as direct-to-school debt, is debt owed by students to their college or university for unpaid tuition, fees, room and board, education benefit overpayments, or fines. Unpaid tuition is the most common debt and can arise if a student enrolled with the expectation of aid that did not come through, or if a student…

The School of Management (SOM) at Union Graduate College (UGC) used student trajectories to forecast both individual course and total enrollments within and across various student categories. (The term "trajectory" refers to the enrollment pattern of the average student in a particular category.) The trajectories and the resultant…

All signs indicate that high school graduation rates will continue to drop due to low birth rates, leading to a potential higher education meltdown that is likely to affect all academic institutions, big and small, in the years after 2024. Higher education is facing a new and potentially grave obstacle. For several decades, there have been plenty…

The field of strategic enrollment management has become increasingly invested in data-informed practices. In 2015, The College at Brockport, State University of New York implemented a recruitment strategy that incorporated both predictive analytics and customer relationship management (CRM) technology. This effort both reduced budget expenditures…

To complement the existing literature on expanding access to high-quality college education, we investigate the understudied topic of university outreach. Using a field experiment at West Point, we estimate the effectiveness of four university admissions outreach efforts (Admissions Office phone call, application encouragement from a role model,…

Trustees face complex choices related to costs and efficiency as they navigate new accountability policies, financial headwinds, and a changing global marketplace for college education. The latest release in a series of trustee guides from the American Council of Trustees and Alumni's Institute for Effective Governance, "Bold Leadership, Real…

The Pittsburgh Promise is a scholarship program that provides $5,000 per year toward college tuition for public high school graduates in Pittsburgh, Pennsylvania who earned a 2.5 GPA and a 90% attendance record. This study used a difference-in-difference design to assess whether the introduction of the Promise scholarship program directly…

This article examines the case of how the City University of New York (CUNY)--its central administrative offices and two of its community colleges--has addressed the issue of college access for undocumented immigrants in its implementation of New York's college in-state resident tuition (ISRT) policy for this population. It highlights the role of…

Despite enrolling almost half of all undergraduate students in the United States, community colleges have struggled for decades with low degree-completion rates. CUNY community colleges struggle with the challenge of low completion rates even when the degree timetable is expanded. According to the CUNY Office of Institutional Research and…

Research has found that approximately one-third of undergraduates transfer from one college to another and that transferring is becoming increasingly common. In this study, the authors focus on the transfer credit process, researching how academic credit is evaluated and when in the enrollment process students receive a degree-specific transfer…

Responding to concerns that charter schools do not provide equal access to students with disabilities, advocates in districts, states, and courts across the country have sought to improve such access. Adding to these concerns, the U.S. Government Accountability Office recently released a report showing that charter schools, on average, serve a…

Drawing on a year and a half of ethnographic research in three New York City small high schools, this study examines the role of the school in managing school choice and asks what social processes are associated with principals' disparate approaches. Although district policy did not allow principals to select students based on their performance,…

The Career and Technical Education (CTE) Center at the Oneida-Herkimer-Madison (OHM) BOCES (Board of Cooperative Educational Services) in New Hartford, New York, has seen enrollments increase almost 17 percent in the past four years. However, the center is always looking ways to improve its marketing strategies. The center conducted a survey of…

Faced with growing pressure to demonstrate student success and achieve financial stability, community colleges have increasingly turned to enrollment management. Using Bronx Community College as an example, this chapter examines the role institutional research can play in the enrollment management process.

The vitality of New York State's economy depends on deepening the ranks of the skilled workforce, a need that will grow more urgent over the next several years as the Baby Boomer generation moves into retirement. If employers cannot fill high-skilled positions they will lose competitive ground, and some may leave. New York has successfully…