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Learning to Troubleshoot: A New Theory-Based Design Architecture

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Jonassen, David H.; Hung, Woei – Educational Psychology Review, 2006

Troubleshooting is a common form of problem solving. Technicians (e.g., automotive mechanics, electricians) and professionals (physician, therapists, ombudspersons) diagnose faulty systems and take direct, corrective action to eliminate any faults in order to return the systems to their normal states. Traditional approaches to troubleshooting…

Descriptors: Troubleshooting, Problem Solving, Paraprofessional Personnel, Evaluation Methods