Quality control (QC) in testing is paramount. QC procedures for tests can be divided into two types. The first type, one that has been well researched, is QC for tests administered to large population groups on few administration dates using a small set of test forms (e.g., large-scale assessment). The second type is QC for tests, usually…

This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…

Stage Two of the Title IV Quality Control Project represents an integrated study of quality in five related Federal financial aid programs for postsecondary students. An introductory chapter of this volume on procedures and methods presents the major objectives of Stage Two and discusses them in the context of previous related quality control…