Develops a systems approach to planning as a means of increasing organizational effectiveness. A model of the planning process is presented, the various components are described in terms of implementation, and pragmatic strategies and considerations for an academic library are suggested; data tables and a flow chart are included. (JD)

Explores several methods through which to evaluate statewide electronic networks, and discusses key issues and preliminary findings that affect the successful evaluation of statewide networked services. (Author/AEF)

Describes a study that obtained assessments of the status of research in library and information science from leading researchers in the field. Five key issue areas affecting the status of research are identified and specific recommendations are offered to address these issues and improve the status of research in this area. (31 references)…

Assesses the value of the Government Printing Office's 1983 "Biennial Survey" as a tool to support depository library planning and decision making. The survey data are evaluated in terms of reliability, validity, and utility, and recommendations are offered for improving the design, administration, and analysis of the survey. (CLB)

The purpose of this study was to develop performance measures that will assist federal agencies to assess the quality and usefulness of their World Wide Web sites and to improve public information access service of those Web sites. The study was sponsored jointly by three federal agencies: the Defense Technical Information Center, the Energy…

An ad hoc working group of the International Standards Organization met twice to study the feasibility of establishing an international standard on library performance measures. Having determined that library development in many countries could be significantly advanced through the availability of an international performance standard, the working…

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

The Department of Education's Web site (http://www.ed.gov) is a rich information and service resource that is widely used both within the Department of Education and by a variety of users external to the Department. It provides extensive information about the Department and its programs and services, enables users to interact efficiently with some…

Argues that much work needs to be done to assess the impacts of global networking on academic institutional performance. How the academic networked environment can be defined, possible assessment criteria, the need for a user perspective, and specific research needs are discussed. (Contains 11 references.) (KRN)

This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…

Examines Web site assessment criteria that producers of public information may use to evaluate the effectiveness of a Web site. The goal of this study was to design analytical tools from system-based techniques and user feedback with which federal Web site administrators can assess the quality of their Web sites. (Author/AEF)

This report presents a summary of activities, findings, and recommendations from Phase I of a project to improve the effectiveness of academic health science libraries and their provision of information services. The objectives for Phase I of the project are given: (1) to identify academic health science library requirements in the areas of…