Descriptor
| Evaluation Criteria | 1 |
| Evaluation Methods | 1 |
| Improvement Programs | 1 |
| Organizational Development | 1 |
| Performance Factors | 1 |
| Quality Control | 1 |
| Strategic Planning | 1 |
Source
| Performance Improvement | 1 |
Author
| Mourier, Pierre | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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Peer reviewedMourier, Pierre – Performance Improvement, 1999
Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)
Descriptors: Evaluation Criteria, Evaluation Methods, Improvement Programs, Organizational Development
