Presents the vendor's perspective on how libraries choose and evaluate a vendor's performance. Characteristics of vendors are described, including being profit-oriented, market-driven, and highly competitive; issues in the three basic areas of service, price, and automation are discussed; and the influence of personality is considered. (LRW)

Written to guide librarians and staff in all types of libraries, this manual describes steps in the processes of writing collection development statements and assessing library collections. The first section focuses on the collection development policy--the benefits of a written policy, who should write the statement, and elements to be included.…

Professional librarians working in public libraries are generally evaluated in a number of ways, including standardized forms. By collecting and studying these forms, it was proposed that certain management traits and behaviors could be identified and compared. A total of 115 libraries serving municipalities with populations of more than 50,000…

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

This report illustrates the steps in the development of an evaluative model for non-teaching faculty, using the school media specialist as an example. The model measures how the professional applies knowledge of a given content area to improve learning in a particular school situation, and consists of three parts: (1) documentation developed by…

This paper describes a two-year study by the British Library Research and Innovation Centre that examined the potential of self-assessment for public library services. The approaches that formed the basis for the investigation were the Business Excellence Model, the Quality Framework, and the Democratic Approach. Core values were identified by…

Reviews some approaches to organizational effectiveness suggested by organizational theorists, reports on the applications of these theories in libraries, develops some hypotheses regarding the assessment of performance in libraries, and describes a model which synthesizes some of the approaches. A 52-item reference list is attached. (Author/JL)

Investigates strong points and shortcomings of peer and student evaluation of library faculty. Examples of evaluation plans in use at various university libraries are cited, and the instrument used at Southern University-Carbondale's library is examined. A copy of the two-page evaluation form is appended. (CWM)

Academic libraries are turning increasingly to internship/residency programs to enhance recruitment efforts. Outlines necessary components of an evaluation model for internship/residency programs based on a survey of academic library deans/directors and program coordinators. Identifies key evaluation factors that library administrators consider…

Describes a performance management approach to library personnel management that stresses communication, clarification of goals, and reinforcement of new practices and behaviors. Each phase of the evaluation process (preparation, rating, administrative review, appraisal interview, and follow-up) and special evaluations to be used in cases of…

Measurements of materials and library operations were carried out in five public libraries and an observation study of staff work was conducted in the Hawaii State Library. The goals of this phase of the larger state study included testing and modification of measures to ensure their applicability to public libraries in the state, and the…

Describes evaluation checklists developed by the American Association of School Librarians (AASL) and the Association for Educational Communications and Technology (AECT) for use by school library resource centers. Separate checklists are described for teacher-librarians, school administrators, district and regional library directors, teachers,…

This information guide is intended to assist principals and members of media committees in implementing the media policy of the Transvaal Education Department, this information guide was designed to be used in conjunction with the chapter on the education media service in the Manual for General School Organization (1986). Chapter 1 outlines…

W. Edwards Deming condemned performance evaluations as a deadly disease afflicting American management. He argued that performance evaluations nourish fear, encourage short-term thinking, stifle teamwork, and are no better than lotteries. This article examines library literature from Deming's perspective. Although that literature accepts…